Privacy Policy#

This Privacy Notice sets out the lawful basis for processing and discloses the types of information we gather.

The personal information that we may then collect includes:#

Name
contact information including email address
Demographic information e.g. postcode, preference and interest
Records of your contact with us
Payment method details including credit/debit card details (if paid via this options)

How We Use Your Information#

To process your order including sending order confirmations and invoices, payments and refunds
Internal record keeping
To improve products and services
To answer your questions or provide you with requested information
To send you newsletters and information for marketing or advertising purposes

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Any data transferred through the internet is protected by encryption to ensure there is no unauthorised access. Only those who require access to your personal data have access to it within our company, ensuring that your personal data is not shared with our staff unnecessarily.

How long do we keep your data?#

We will keep personal data for 6 months for the purposes of dealing with any enquiries you may have.

Controlling Your Personal Information:#

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at privacy@tdi-plc.com

Your Rights Over Your Personal Data:#

You have the right to request:

A copy of the personal data we hold about you, free of charge.
The correction of your personal data when incorrect, out of date or incomplete.
When you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of our legal obligations).
That we stop using your personal data for direct marketing.

Where permitted, we may retain data indefinitely. Users may request deletion of their personal data at any time, subject to legal and operational requirements as documented in this policy.

You have the right to request a copy of any information about you that we hold at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact by post at: 5 Cliffside Trade Park, Motherwell Way, Thurrock, Essex, RM20 3XD, or email privacy@tdi-plc.com

We may request proof of ID from you in order to fulfil this request in order to protect your personal data. If we choose not to action your request we will explain to you the reasons for our refusal.

Complaints#

We will investigate and respond to any complaints about our products or services.

Complain to Information Commissioner’s Office: https://ico.org.uk/concerns/

How to contact us: 5 Cliffside Trade Park, Motherwell Way, Thurrock, Essex, RM20 3XD. E: complaints@tdi-plc.com T: 0800 1073250

We will investigate and respond to any complaints about our products or services